Refund Policy

Pro subscriptions

Your first Pro subscription payment is eligible for a full refund when you request it within 14 days of purchase. This applies to both monthly and annual plans.

You can cancel future renewals through the billing link in your Account page or Paddle receipt. Cancellation takes effect at the end of your paid period. A cancellation does not automatically request a refund.

Single worksheet purchases

A single worksheet purchase provides a clean PDF of the worksheet configuration shown at checkout. Once delivered, these purchases are normally final. Contact us if you were charged twice, could not access your purchased worksheet, or received a product that does not match its description.

Your mandatory consumer rights and any additional rights under Paddle’s terms and refund policy continue to apply, including applicable withdrawal rights. This policy does not limit those rights.

How to request help or a refund

For worksheet or delivery problems, email support@lettertracejoy.com. Include your purchase email, receipt or transaction reference, and a brief description of the issue. Please do not send passwords or full card details.

Paddle is our merchant of record and handles payment support and refunds. You can also request a refund through your Paddle receipt or Paddle buyer support. Approved refunds return to the original payment method where possible. Processing time depends on Paddle and your payment provider; access associated with a refunded purchase may end.

Related policies

Read our Terms of Service, Privacy Policy, and Paddle’s Refund Policy.